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Red Mask Entertainment AB with VAT number SE556875674501 is based in Uppsala. The company's postal address is c/o Xavier, Torngatan 42, 754 23 Uppsala
If you wish to get in touch with us, call us on telephone number +46 768 813 814 or send an email to store@redmask.com with your case and your contact details and we will hear from you shortly.
When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address. If there is an error in the order confirmation, you must immediately contact us via e-mail to store@redmask.com.
Our normal delivery times for products in stock are 10-15 working days. Orders are sent with DHL. This means that the goods arrive at your door, alternatively the nearest delivery point for DHL terminal if delivery fails.
Some goods are sent directly from third parties, which may mean that the shipment can be split into several deliveries and via different shipping providers (DHL, UPS or Schenker). For ordered goods, the regular delivery time does not apply. Please note that even ordered goods can sometimes be out of stock at our supplier, there is therefore no guaranteed delivery time, although delivery usually takes place within 7-30 days if nothing else is specified for the product.
If delays in delivery should occur (without us notifying you of a longer delivery time), please contact us at email address: store@redmask.com In the case of unclaimed packages, the customer is charged for shipping costs and handling costs for ordered goods. We charge from USD19 including VAT and up depending on the current shipping cost. For goods that are made to order, no right of withdrawal is granted, you are therefore obliged to pay the full amount for the goods even if these are not collected.
All prices in the store are stated in USD and all prices are preselected to be displayed including VAT in the store.
We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price. Right of withdrawal.
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received a product that you have ordered.
You must announce this to us. The message must be sent via email to store@redmask.com. In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the statutory 14 days after receiving the goods.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.
From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product.
Products that are listed as back-to-order are not redeemable and cannot be returned. Such an order is binding and leaves no right of withdrawal.
We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
You must always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered.
Any errors and defects must always be reported to store@redmask.com, where you state your name, address, e-mail address, order number and a description of the error.
If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board.
We take no responsibility for indirect damages that may occur due to the product.
We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure) or delay caused by the shipping company. These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.